I have been responsible for representing Residential Life in the Campus Ambassador Training for the past 3 years. Campus Ambassadors give tours and work with perspective students. While they do not give tours of the residence halls, they do give tours of the rest of campus and field a lot of housing questions. Previously we did not have any handouts and this was what I put together to give them a snapshot of what Residential Life is about. The training was 10 minutes long and so handouts were important for long-term retention of information. During my 10 minutes I focused more on sharing a story, getting them to reflect on their own on-campus experiences and talking about how we should be answering the questions that are asked as well as the ones they may not think to ask that get at the true experience of living on campus.