When I started, we did not have anything in place for Professional Staff training. It was a learn as you have to do it process. When we hired two new Complex Coordinators I created this training/on-boarding complete with a binder of materials and notes sheets. In binder format it was separated by each week with the outline for that week appearing at the front of that section.
View the outline here: cc-training-outline-2014
Paul Jacobson-Miller's Portfolio 